On very special occasions, certain products may not be available in some geographical areas, depending on the season. A substitution of products will be carried out in this case, always bearing in mind that the end product must be similar to the original one.
Delivery on Sundays is not available, and some local holidays it may also not be possible. In this case, orders will be delivered on the next day.
We are not responsible of the punctuality of delivery if there is no recipient telephone number available, or the address is incomplete. In these cases, products will be delivered once the complete information is received.
Same-day deliveries can only be processed if the order is placed before 13:00 GMT.
We will not disclose sender information to the recipient without a special request to do so.